We deliver to all countries within Europe and whilst we strive to keep our rates reasonable, our focus is on getting the items to you quickly, promptly and safely. We work exclusively with DHL Express. Our rates start at EUR 8.50,- and EUR 12,- based on your delivery address. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check-out page as charges are based on weight & volume. Upon entering your delivery details, we will calculate the delivery charges based on your provided address.
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 business days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Once the order has been dispatched, another email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our logistics partner. There may be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
The Client shall examine the ordered product at the time of the delivery. In case that the Customer recognizes any failure at the time of the delivery, a complaint needs to be raised within 5 days after the delivery.
In case of international orders, all import taxes, duties and tariffs (if any) as per receiving country’s governing laws in order to clear customs are the responsibility of the customer.